ADD A NEW IDEA

All ideas

Showing 2075

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
over 1 year ago in Workflows 1 Backlog

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
over 4 years ago in Rule management 1 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
almost 2 years ago in Knowledge Base 3 Backlog

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
6 months ago in Permissions 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
about 4 years ago in Increase granularity of admin permissions 0 Backlog

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
over 2 years ago in Core Product Experience / P3 display 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
over 4 years ago in Live Chat 1 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
over 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog