All ideas

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...

Shortcut to change font color which runs through the colors using the arrow keys

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

Alongside Response, handle time etc. This gives a full view of agent performance in one place

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.

Currently exports from the analytics tab only support csv, but many users will only open those in excel which does not support regular utf-8 csv files, without corrupting non-ascii characters. Adding an export option in addition to utf-8 csv such ...

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment