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CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT metrics and reporting 0 Backlog

Add internal discussions to Analytics

No description provided
about 4 years ago in Metrics by type 0 Backlog

Copy attendees from calendar event

Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
over 1 year ago in Attendee management / Cal/scheduling efficiency 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
about 4 years ago in Managing/Updating Events 0 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
9 months ago in AI / AI similar conversations 0 Backlog

Language support: Spanish

No description provided
about 4 years ago in Native features 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
9 months ago in AI / AI compose / Composer 0 Backlog

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
about 1 year ago in Admin Experience / Workforce management 1 Backlog

Export Analytics metrics "Time spent in..."

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports
3 months ago in Insights 0 Backlog

Default preferences for company or team

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...
3 months ago in Admins can control more teammate settings / Keyboard shortcuts 0 Backlog