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Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

18 days ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

73 VOTE

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email

over 1 year ago in Core Product Experience 1 Backlog

23 VOTE

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls

6 months ago in Voice 0 Backlog

11 VOTE

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...

3 months ago in AI / AI similar conversations / Workflows 1 Backlog

16 VOTE

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview

5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

80 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.

almost 2 years ago in Core Product Experience 1 Backlog

29 VOTE

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...

8 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

157 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided

almost 4 years ago in Attendee management 1 Backlog

15 VOTE

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

4 months ago in Macros 0 Backlog

3 VOTE

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.

29 days ago in Macros 0 Backlog

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