All ideas

Showing 1708

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

8 months ago in AI / AI answer for chat 0 Backlog

3 VOTE

Secondary time zone

Display secondary time zone in calendar, and world clock.

5 months ago in Schedule - manage your calendar 0 Backlog

15 VOTE

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...

about 2 years ago in Core Product Experience 0 Backlog

27 VOTE

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.

almost 4 years ago in Auto-reply 3 Backlog

10 VOTE

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published

over 1 year ago in Knowledge Base 0 Backlog

9 VOTE

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.

over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

4 VOTE

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...

7 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

4 VOTE

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy

7 months ago in AI / AI similar conversations 0 Backlog

3 VOTE

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

5 months ago in Insights 0 Already available

16 VOTE

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

over 2 years ago in Live Chat 0 Backlog

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