All ideas

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.

When collaborating with teammates on email drafts, a revision history would allow for worry-free collaboration, keeping drafts of emails from accidentally being deleted. Auto saving drafts every few seconds when composing an email then being able ...

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)