Notifications / new message sound for chat visitors
Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
Real-time translations in Front - Google Cloud Translation API
A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
Communicate chat agent offline hours without removing the chat widget
Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...