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Offline composing on mobile

No description provided
about 2 years ago in Mobile 0 Planned

Display more "oldest conversations" in the Live Dashboard

No description provided
about 2 months ago in Live dashboard 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
about 1 year ago in Admin Experience / Resource management permissions 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
almost 4 years ago in Teammate availability / Workforce management 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
almost 2 years ago in Message templates 0 Backlog

Slack channel integration — support syncing message edits

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.
almost 2 years ago in Existing integrations 0 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
over 1 year ago in Live Chat 2 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
about 1 year ago in Live Chat 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
over 1 year ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog