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[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
6 months ago in AI / AI tagging 0 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
about 2 years ago in Teammate Groups 2 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
4 months ago in AI / AI tagging 0 Backlog

Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
over 2 years ago in Attendee management / Scheduling Links 1 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
almost 2 years ago in Workflows 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
almost 2 years ago in P2 display - conversation list 2 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
about 1 year ago in Knowledge Base 3 Already available

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
almost 2 years ago in Analytics Widgets / Insights 2 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
over 1 year ago in Teammate availability 0 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
3 months ago in Admin Experience 0 Backlog