All ideas

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1 VOTE

Breakdown - time metrics per teammate (without re-filtering the whole report)

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.

over 3 years ago in Investigation features 0 Backlog

1 VOTE

No description provided

over 3 years ago in Investigation features 0 Backlog

1 VOTE

No description provided

almost 4 years ago in Composer / Keyboard shortcuts 0 Backlog

1 VOTE

No description provided

almost 4 years ago in New metrics 0 Backlog

1 VOTE

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.

almost 4 years ago in Existing metrics 0 Backlog

1 VOTE

No description provided

about 4 years ago in Live Chat 0 Backlog

1 VOTE

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.

about 4 years ago in Existing metrics 0 Backlog

1 VOTE

No description provided

about 4 years ago in Mobile 0 Backlog

1 VOTE

No description provided

over 4 years ago in New integration requests 0 Backlog

1 VOTE

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service

over 4 years ago in New metrics 0 Backlog