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Status Planned
Categories CSAT
Created by Guest
Created on Oct 21, 2022

Use dynamic variables in CSAT rules

Problem
CSAT survey rules don't support dynamic variables, preventing context-aware survey triggers based on conversation state.

Request
Enable dynamic variables in CSAT rules to support conditional scenarios like sending surveys only after a certain number of messages in a conversation.

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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