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    Add tag actions to reaction time

    Count "adding a tag" in reaction time.
    almost 4 years ago in Existing metrics 0 Backlog

    Allow an external link on the logo in KB

    We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
    almost 2 years ago in Knowledge Base 0 Backlog

    Send & Store in Folder

    A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."
    almost 2 years ago in Compose - write efficiently with quality 0 Backlog

    Integration with Go High Level marketing platform

    No description provided
    almost 2 years ago in New integration requests 0 Backlog

    Allow KB article suggestions from internal users in Front inbox

    The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
    almost 2 years ago in Knowledge Base 0 Backlog

    Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

    SMS channels should be able to send/receive video files in 2024
    almost 2 years ago in Twilio 0 Backlog

    HubSpot integration supports creating/editing Tickets

    Get the possibilities to create a ticket through the Hubspot plugin
    almost 2 years ago in Existing integrations 0 Backlog

    Analytics connector: Salesforce

    Expose Analytics data directly to Salesforce
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Filter parity between analytics UI and API "report" endpoint

    We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Conversation moved to a specific destination metric

    Measuring "conversations moved *to* Tier 3" for instance.
    almost 4 years ago in New metrics 0 Backlog