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Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
6 months ago in Admin audit trail / Compliance & security 0 Backlog

Smart QA scores available in exports / API

No description provided
4 months ago in Exports, API and connectors 0 Backlog

[action] *Automatic* AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
about 1 year ago in AI / AI message translation 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
over 1 year ago in CSAT 0 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
over 4 years ago in Developer Platform 1 Backlog

Option to keep email open for yourself upon assigning to someone on your team

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...
about 2 years ago in Core Product Experience 2 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
almost 3 years ago in Composer 5 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
almost 2 years ago in Knowledge Base 4 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 4 years ago in CSAT 3 Backlog

Smart Routing/Load Balancing by Channel

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.
about 1 month ago in Load balancing 0 Backlog