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Add an 'is_archived' flag to the tag API response

As per the title suggests, currently there is no way to tell if a tag returned by the 'List tags' endpoint is archived or not (please correct me if Im wrong). As Im trying to automate the process of tagging email, I recently ran into an issue wher...
over 1 year ago in Developer Platform 0 Backlog

Option to disable auto bullets on "*" or "-" in iOS Mobile App (like on deskstop)

I some cases I paste items which start with "*" or "-" and FrontApp auto formats them to bullets. I want to be able to disable this as I can on the desktop.
over 1 year ago in Compose - write efficiently with quality / Native features 0 Backlog

Multiple plugins open simultaneously

Sometimes I need to copy multiple fields of information directly from one plugin to another. Having multiple plugins all open could also allow more of a customizable "dashboard" experience in Front.
over 1 year ago in Developer Platform 0 Backlog

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
over 1 year ago in Composer / Front Chat 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
over 1 year ago in Knowledge Base 0 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
over 1 year ago in Developer Platform 0 Backlog

Rearrange attachments in an email draft

When attaching multiple files to an email draft, it might be helpful to be able to rearrange the files in an order which makes sense. For example, you might upload 10 files that are a mix of excel files, PDF files, and jpg files. With this feature...
over 1 year ago in Attachments 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
over 1 year ago in Chatbots 0 Backlog

Keyboard shortcuts: Change Canned Response Shortcut command+shift+5 to something that isn't the same shortcut for a screen record on Mac.

Your current canned response shortcut is command+shift+5. This is the same exact shortcut as a screen record on Mac computers. I have disabled the screen record shortcut on my Mac for this reason. We often need to screen record for tech purposes.
over 1 year ago in Keyboard shortcuts 0 Backlog

toggle to hide/show message reminder in inbox

i often use the snooze function. it would be nice to be able to quickly filter and see only new message and hide reminder. i know i can them by the red dot and blue dot, but this way i could just do a quick work on new email then get back with the...
over 1 year ago in Triage - get to inbox 0 0 Backlog