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Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
almost 4 years ago in Conversation/inbox permissions 0 Backlog

Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
over 1 year ago in Existing integrations 0 Backlog

Dynamic Objects: Extract text from the linked external URL/website for the title of the dynamic object

Dynamic objects are great, but it would be AMAZING if it were possible to have dynamic objects have a dynamic variable option to pull text from the linked external URL/website as the title of the dynamic variable. Currently, for URLs, we can use t...
over 1 year ago in Dynamic objects 3 Backlog

Flag to control draft window is active

Currently, using Front-SDK, the behavior of createDraft() creates the draft and put the draft in an active pop-up window. However, if calling the functionality via Front CORE API (draft), the draft is only available on the end-user draft inbox. It...
over 1 year ago in Core API 0 Backlog

Keyboard shortcut: strikethrough

No description provided
over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Preference to disable announcement popups

Disable the giant popups about new features and events in Front
over 1 year ago in Other (CPX) 0 Backlog

Salesforce Plugin Enhancement - B2C Support

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account
over 1 year ago in Existing integrations 0 Backlog

Allow more raw data to be pulled from the messages endpoint

Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...
over 1 year ago in Core API 0 Backlog

Display Conversations in Third Party Tools

A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...
over 1 year ago in Developer Platform 0 Backlog

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
over 1 year ago in Channel API / Email channels 0 Backlog