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Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 3 years ago in Conversation/inbox permissions 0 Backlog

Access a conversation's context links via Front API

The Core API and the Plugin SDK should have access to the context links attached to a conversation. The context link object should expose the matching string and the target URL. This information would allow plugins and integrations to leverage the...
about 1 year ago in Core API 0 Backlog

Allow in-text image to display in calendar

While sending out calendar invites, some of our users would include all information in a poster. When receiving the invite like this, the posters are usually properly displayed. However, in the calendar section, the image can not be loaded, and pe...
about 1 year ago in Calendar View 0 Backlog

Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided
over 2 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 1 year ago in Insights / Knowledge Base 0 Backlog

Add Front Suggestion Portal to Front

Would like to see the suggestion option in front so you don't need a URL to access this page.
about 1 year ago in Other (CPX) 0 Backlog

Ability to open .rpmsg files sent from outlook

We need the ability to be able to "Open, Read & Reply" to .rpmsg files in Front. Link on how to execute: Remote Processor Messaging (rpmsg) Framework — The Linux Kernel documentation Currently this file is only viewable by email recipients who...
about 1 year ago in Client Platform 0 Backlog

Delete all attachments from comment box

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it
about 1 year ago in Compose - write efficiently with quality 0 Backlog

Allow CC in vacation responders

No description provided
about 1 year ago in Vacation responders 0 Backlog

Show SFDC case number when selecting parent case

You can pick the Parent Case, but it shows the SF ID rather than the Case Number
about 1 year ago in Existing integrations 0 Backlog