All ideas

Showing 1681

Salesforce CRM Sync - Custom sync schedule

Customer: "We want to run the syncs post office hours and not during work hours. The reason is that the Front syncs might impact the performance of Salesforce during the day and as Salesforce is our source of truth for a number of other tools, it ...

12 months ago in Existing integrations / Other (Contacts) 0 Backlog

1 VOTE

Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...

12 months ago in Existing integrations 0 Backlog

1 VOTE

Dynamic Objects: Extract text from the linked external URL/website for the title of the dynamic object

Dynamic objects are great, but it would be AMAZING if it were possible to have dynamic objects have a dynamic variable option to pull text from the linked external URL/website as the title of the dynamic variable. Currently, for URLs, we can use t...

12 months ago in Dynamic objects 3 Backlog

1 VOTE

Flag to control draft window is active

Currently, using Front-SDK, the behavior of createDraft() creates the draft and put the draft in an active pop-up window. However, if calling the functionality via Front CORE API (draft), the draft is only available on the end-user draft inbox. It...

12 months ago in Core API 0 Backlog

2 VOTE

Allow scheduling link times at 15 min increments rather than default 30

No description provided

almost 2 years ago in Scheduling Links 1 Already available

2 VOTE

"send later and snooze" option when replying to an email

No description provided

almost 2 years ago in Triage - get to inbox 0 1 Backlog

2 VOTE

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

almost 2 years ago in Live Chat 0 Backlog

2 VOTE

Bulk create tags

Admins can use a CSV to import tags in bulk.

almost 2 years ago in Bulk updates 0 Backlog

3 VOTE

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided

almost 3 years ago in Live Chat 0 Backlog

3 VOTE

Ability to customize font size

No description provided

about 3 years ago in Mobile 1 Backlog

Please enter your email address

FILTER BY CATEGORY