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Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
almost 2 years ago in Desktop 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
12 months ago in Twilio 0 Backlog

HubSpot integration supports creating/editing Tickets

Get the possibilities to create a ticket through the Hubspot plugin
12 months ago in Existing integrations 0 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
almost 2 years ago in Contacts 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
almost 2 years ago in Security 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
almost 4 years ago in Load balancing 0 Backlog

Use old sync logic for initial inbox import

Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
12 months ago in Channel management / Two-way sync 0 Backlog

Expensify Integration

It would be great to have an expensify integration so we could just upload our receipts directly.
12 months ago in New integration requests 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
almost 2 years ago in Workflows 0 Backlog

Provide simpler way to compute the user hash automatically

Instead of requiring that a user hash be computed based on HMAC-SHA256, expose some API devs can call to automatically generate this based when the verifications ecret is passed in.
12 months ago in Core API / Developer Platform 0 Backlog