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Keyboard shortcut: use keyboard arrows to move from P2 to P3 to scroll down P3

Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view
almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
11 months ago in Insights 0 Backlog

Customize chatbot flow based on chat visitor geographic location

Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
almost 2 years ago in Chatbots 0 Backlog

Assign Dates to Messages / Turn Messages into Calendar Events

It would be incredible to "assign dates" to messages that come into Front. Similar to "snooze to this time", it would be better/best if there was a "due at this time" functionality. AND, if it could easily integrate with the calendar. Similar and ...
almost 2 years ago in Calendar View / Triage - get to inbox 0 0 Backlog

To be able to bookmark where you are in a shared mailbox

If you are scrolling through messages in a shared mailbox, and you get a notification into your personal inbox of a message, when you then click on your personal inbox to read the email and then afterwards go back to the shared mailbox, you lose y...
almost 2 years ago in Navigate - find your work 0 Backlog

Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
over 3 years ago in Rule management 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
almost 2 years ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
almost 2 years ago in Cal/scheduling efficiency 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
over 3 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
11 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog