All ideas

Showing 1682

API support to maintain rule data sets

Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring

almost 2 years ago in Core API 0 Backlog

1 VOTE

Personalized Calendar Links

When sending a calendar link to a recipient, it would be nice (since this could be a 1 to 1 conversation) to personalize it so their name and email address are already populated, no need to send a generic 'link' where they then have to input their...

11 months ago in Schedule - manage your calendar 0 Backlog

1 VOTE

Make UNC-Paths clickable

Make clickable links to UNC-paths, starting with \\ just like normal Website-Links \\myfileserver\folder1\folder2

11 months ago in Core Product Experience 0 Backlog

1 VOTE

Easily view Knowledge Base drafts

It would be helpful to be able to see any KB drafts in one place, maybe a folder or a filter in the KB admin section.

11 months ago in Knowledge Base 0 Backlog

1 VOTE

Ability to feature new articles on KB homepage

It would be great to be able to feature new articles on the KB while also having them nested within the correct section/category. We want to be able to highlight new features to customers and have them in the right spot for people to find.

11 months ago in Knowledge Base 0 Backlog

3 VOTE

Agile CRM integration

No description provided

over 2 years ago in New integration requests 0 Backlog

3 VOTE

Box integration

No description provided

over 2 years ago in New integration requests 0 Backlog

2 VOTE

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...

almost 2 years ago in Smart rules 0 Backlog

1 VOTE

Integration with Bigcommerce

Hi there, I was advised to reach out here to request that Front be integrated with Bigcommerce. Bigcommerce is like shopify in many regards and we would appreciate the chance to use Front with it.

11 months ago in New integration requests 0 Backlog

1 VOTE

Support SSO JIT user provisioning

No description provided

11 months ago in Login and SSO settings 0 Backlog

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