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Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 2 years ago in P2 display - conversation list 2 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 2 years ago in Message templates 2 Backlog

[scale] AI tagging for individual inboxes

No description provided
12 months ago in AI / AI tagging 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
about 3 years ago in Default channel management 7 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
almost 2 years ago in Threading 1 Backlog

HDS Compliance

HDS (Hébergeur de Données de Santé) certification is a mandatory French certification for any organization that hosts or processes personal health data on digital media. This includes SaaS (Software as a Service) providers that handle such data. T...
25 days ago in Compliance & security 0 Backlog

Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
about 2 months ago in Message templates 0

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
over 2 years ago in Composer 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
almost 4 years ago in Admins can control more teammate settings 2 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
over 1 year ago in Developer Platform 0 Backlog