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Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
almost 4 years ago in Teammate availability 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
8 months ago in Admin Experience 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
over 1 year ago in Developer Platform 0 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
over 1 year ago in Message templates 1 Backlog

Add Helvetica Neue as a Font

No description provided
almost 2 years ago in Composer 0 Backlog

See more details of a calendar invitation without clicking on it

No description provided
over 1 year ago in Calendar View 0 Backlog

Totango integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Pin or unpin comment via API

No description provided
over 2 years ago in Resources 0 Backlog

Jira - customize status changes and their impact on conversations

No description provided
over 2 years ago in Existing integrations 2 Backlog