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Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
9 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

Add mobile SDK for Front Chat

No description provided
about 3 years ago in Live Chat 0 Backlog

Disable smart merge for individual inboxes

No description provided
about 2 years ago in Merge / privacy leaks / threading 2 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
about 3 years ago in Load balancing 1 Backlog

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 2 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
about 3 years ago in Desktop 1 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 4 years ago in Assign 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
about 1 year ago in Knowledge Base 0 Backlog

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
almost 2 years ago in Teammate management 0 Backlog