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Chatbots

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Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?
8 months ago in Chatbots 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
5 months ago in Chatbots 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
5 months ago in Chatbots 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
6 months ago in Chatbots 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
7 months ago in Chatbots / Live Chat 0 Backlog