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[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
12 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[context] AI Compose based on most recent email in the thread

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
almost 2 years ago in AI / AI compose 0 Backlog

More text options for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
12 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
about 1 year ago in AI suggested replies (auto draft) 2 Will not do

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
about 1 year ago in AI / AI suggested replies (auto draft) 0 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
about 1 year ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
about 1 year ago in AI / AI summary / Core Product Experience 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
over 1 year ago in AI / AI data extraction 0 Backlog

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
almost 2 years ago in AI / AI compose 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
over 1 year ago in AI / AI extensibility 0 Backlog