ADD A NEW IDEA

AI

Showing 81

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
about 1 month ago in AI / AI compose / AI language 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
about 2 months ago in AI / AI extensibility 1 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
about 1 month ago in AI / AI summary 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
about 1 month ago in AI / AI similar conversations 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
3 months ago in AI / AI answer for chat 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
4 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
3 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
25 days ago in AI / AI compose / Composer 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
26 days ago in AI / AI insights / AI knowledge 0 Backlog