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[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
15 days ago in AI / AI compose / Composer 0 Backlog

Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
15 days ago in AI / AI insights / AI knowledge 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
29 days ago in AI / AI similar conversations 0 Backlog

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Suggest good examples of conversations that should have the tag Allow to train on more than 10 tags How to audit/re-validate samples for a given tag
6 months ago in AI / AI tagging 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

[action] AI Compose from a prompt

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that i'm ok to meet Monday 2pm Thank you for the feedback It's almost like a message template, but more dynamis.
about 1 month ago in AI / AI compose 0 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
19 days ago in AI / AI compose 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
about 1 month ago in AI / AI suggested replies (auto draft) 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
3 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
4 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog