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[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
24 days ago in AI / AI compose 0 Backlog

[scope] AI tagging for individual inboxes

No description provided
about 2 months ago in AI / AI tagging 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
28 days ago in AI / AI answer for chat 1 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
5 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
about 1 month ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
about 1 month ago in AI / AI suggested replies (auto draft) 0 Backlog

[context] Control what can appear as similar conversation by adding conditions

Be able to specify or filter conversations shown as part of similar conversations based on a criteria like the same or a specific: Inbox Tag Contact Account
16 days ago in AI / AI similar conversations 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
about 1 month ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
about 1 month ago in AI / AI summary 0 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
21 days ago in AI / AI compose 0 Backlog