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Tag creation on mobile

In the phones app, it would be nice to be able to create a new tag while on the road.
about 1 year ago in Mobile 0 Backlog

Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
about 1 year ago in Existing integrations 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
over 1 year ago in Core Product Experience 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
over 1 year ago in New integration requests 0 Backlog

Simplify searching through different inboxes

Description: Sometime I forget or I don't see that my search location is either on "All inbox" or "Inbox". This results in not finding the result I seek or having to many results
over 3 years ago in Search location 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
9 months ago in CSAT metrics and reporting 0 Backlog

The Ability To Add Document Attachments To Contact Details within Front

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
about 1 year ago in Contacts 0 Backlog

Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
about 1 year ago in Core Product Experience / Signatures 0 Backlog

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications
over 1 year ago in Notifications 0 Backlog

Ability to bring high priority inboxes to the top of the sidebar

Give people more flexibility to reorder inboxes to ensure high priority inboxes are not lost at the bottom of their sidebar or below the fold.
over 1 year ago in P1 navigation - left pane 0 Backlog