All ideas

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Auto Cancel a Scheduled "Send Later" Email if responded to

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

12 months ago in Compose - write efficiently with quality 0 Backlog

3 VOTE

Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first

We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...

12 months ago in Front Chat 0 Backlog

5 VOTE

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance

over 1 year ago in Find the result I'm looking for 0 Backlog

2 VOTE

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...

8 months ago in Core Product Experience / Linked conversations 0 Backlog

2 VOTE

Auto Redact Credit Card Information

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.

8 months ago in Core Product Experience 0 Backlog

1 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

4 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

1 VOTE

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.

4 months ago in Custom fields 0 Backlog

4 VOTE

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...

over 1 year ago in Signatures 0 Backlog

1 VOTE

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.

4 months ago in New integration requests 0 Will not do

2 VOTE

Segregate Shared Contacts by Workspace

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...

8 months ago in Contacts 0 Backlog

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