ADD A NEW IDEA

All ideas

Showing 55

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 1 year ago in Live Chat 0 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
4 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
11 months ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
12 months ago in Matching 0 Launched

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
about 1 year ago in Matching 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
11 months ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
11 months ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
about 1 year ago in Find the result I'm looking for 0 Launched

Show distinction between signature and message body in composer

No description provided
over 1 year ago in Composer 0 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
about 2 years ago in Plugins 0 Launched