All ideas

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...

Ability to customize text in Customer Satisfaction surveys.

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article

Send and receive messages on WhatsApp Business channels directly from Front.

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.