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Searching in a conversation thread (cmd/ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
10 months ago in Search Results 0 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 1 year ago in Contacts 4 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
about 2 years ago in New integration requests 0 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
8 months ago in Chatbots 0 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
almost 3 years ago in Workspaces 3 Launched

Google My Business integration

No description provided
over 2 years ago in New integration requests 5 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
8 months ago in Chatbots 0 Launched

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
about 1 year ago in Filters 0 Launched

Provide the option of a Robots NoIndex meta tag

Currently, there is no way to tell search engines not to index the help site. This can cause issues with SEO, especially when the help site content is taken from, or substantially overlaps, the content on the main www. site. A robots.txt file (dis...
30 days ago in Knowledge Base 0 Launched

Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
over 1 year ago in Teammate availability 4 Launched