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Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
11 months ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
11 months ago in Live Chat 0 Backlog

Social Imaging Previews for Help Center Articles

My company uses social channels as true support and communication routes. We share a lot of our current support articles on X and other avenues, and those links have a preview image that helps users legitimize the link we're sharing. It'd be great...
11 months ago in Knowledge Base 0 Backlog

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.
11 months ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
12 months ago in Email channels / Tags 0 Backlog

Make private archive action visible on activity timeline

No description provided
12 months ago in Triage - get to inbox 0 0 Backlog

Add a "Today" button on the vacation responder date picker

No description provided
12 months ago in Vacation responders 0 Backlog

Ability to make an email visible in multiple inboxes

Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
12 months ago in Navigate - find your work 0 Backlog

Limit User Ability to Delete Shared Contacts/Lists

There is risk allowing all users to delete/edit lists that they have access to but did not create. We believe having the ability to limit users ability to change/delete lists they did not create would mitigate the risk to a larger user group where...
12 months ago in Contacts Manager 0 Backlog

Improve spam behavior for active conversations

Currently, ongoing conversations (with multiple messages) will be moved to Spam upon receiving one reply that's marked as spam. Open conversations with teammate engagement should not be moved to Spam when one reply is received as spam.
12 months ago in Email channels 0 Backlog