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Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
over 1 year ago in Rule actions 1 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
over 1 year ago in Assign / Assigning 0 Backlog

View for Tags that would include Archived Emails

We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
over 1 year ago in Core Product Experience 0 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 1 year ago in Admin Experience 0 Backlog

Salesforce plugin - support "related" & "Whatid" fields on Tasks

the goal is to have Salesforce Tasks assigned to a specific Opportunity in Salesforce so that we have multiple tasks under one Opportunity and you can sort by Opportunity in SF and see your tasks for JUST that opportunity. In the integration with ...
over 1 year ago in Existing integrations 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
over 1 year ago in Custom fields (smart rules) 0 Backlog

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.
over 1 year ago in Core Product Experience 0 Backlog

To be able to select specific text within comments, using the mobile application

No description provided
over 1 year ago in App performance / Mobile 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
over 1 year ago in Core Product Experience 1 Backlog