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Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
almost 2 years ago in Attendee management / Scheduling Links 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
almost 2 years ago in Composer 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
about 3 years ago in Insights - Other 0 Backlog

Knowledge Base: More customization options

Today, knowledge base allows for basic customizations of the website. What are additional customization options that are important to your company? [Please leave comment below] adjust grid layout / density of categories drag & drop article reo...
7 months ago in Knowledge Base 2 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
12 months ago in Workflows 0 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
12 months ago in Merge / privacy leaks / threading 0 Backlog

Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
about 1 year ago in Existing integrations 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
about 1 year ago in Printing 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
about 1 year ago in Assign 1 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
about 1 year ago in Search Ranking 0 Backlog