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Users can archive conversations in their inbox don't have the archive permission
Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
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Better conversation preview for Similar Conversations
I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
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Define default channel for import message endpoint
Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
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