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SLA rule on "last unreplied message"

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".
over 3 years ago in SLA 0 Backlog

Ability to customize font size

No description provided
over 3 years ago in Mobile 1 Backlog

Change Team Member default permissions

No description provided
over 3 years ago in Permissions 0 Backlog

Keyboard shortcut to go to most recent / oldest email in a conversation

No description provided
almost 4 years ago in Desktop 0 Backlog

Ability to bulk update account properties

No description provided
almost 4 years ago in Accounts Manager 0 Backlog

HEIC filetype support

No description provided
about 4 years ago in Mobile 1 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
about 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
about 4 years ago in Conversation/inbox permissions 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 4 years ago in Mobile 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 4 years ago in Analytics - Permissions 0 Backlog