All ideas

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file

Something team leads can use to easily toggle "available / Out of office"

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams

Add filters by date, by who made the update and by resource type to the audit logs