ADD A NEW IDEA

All ideas

Showing 1789 of 1789

Mobile Calendar - See more than 3 days

No description provided
over 1 year ago in Schedule - manage your calendar 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

Keyboard shortcut: handle attachments

It would be great if it was possible to add an attachment with a keyboard shortcut.
about 2 years ago in Attachments / Keyboard shortcuts 1 Backlog

Better alerting when an email fails to send.

When an email fails to send because of a suppressed or incorrect email, an emailed alert should accompany this. I'm finding the small note in the comment section of the message isn't helpful when using Send & Archive.
about 2 years ago in P3 display / Triage - get to inbox 0 0 Backlog

Add Read Receipts to Emails

Read receipts are required for some parts of our projects. The "Seen" function that does not list who exactly it was seen by, does not help us. It would be a great function if we could see exactly who read the email, and what date and time. Or eve...
about 2 years ago in Other (CPX) 0 Backlog

Pin tag for a teammate after it has been created (not just during creation)

Ability to pin tags from the Edit flow for a tag
over 2 years ago in P1 navigation - left pane 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
almost 4 years ago in Object/resource management 2 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
over 4 years ago in Security 0 Backlog

Scheduling - round robin assignment of invites

No description provided
over 4 years ago in Scheduling Links 0 Backlog

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...
over 1 year ago in SDK 0 Backlog