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Auto-switch email signatures for newly composed and reply emails

Hello, I'm able to set multiple email signatures and swap easily between them, where I have one for newly composed emails and one for reply emails, but it would be useful if new and reply emails could automatically detect when to use these two opt...
over 1 year ago in Signatures 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
6 months ago in Live Chat 0 Backlog

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
over 1 year ago in Workflows 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
almost 3 years ago in Composer 0 Backlog

Configure columns for custom fields in contacts manager

I saw that I could use Custom Fields to add custom columns. But unfortunately I can't configure them the way I want.Example in this screenshot, the Twitter and Description columns don't interest me at all. I would have liked to be able to delete/h...
11 months ago in Contacts 0 Backlog

Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
11 months ago in P1 navigation - left pane 0 Backlog

View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
11 months ago in Login and SSO settings 0 Backlog

Differentiate Trash and Spam statuses when using API (both are "deleted")

Trash emails are email that us (humans) deleted, but the Spam emails are emails that were deleted automatically in Gmail (in our case) and, when brought to Front, were automatically moved to Spam. However that spam classification does not always w...
over 1 year ago in Developer Platform 0 Backlog

Ability to view draft revision history

When collaborating with teammates on email drafts, a revision history would allow for worry-free collaboration, keeping drafts of emails from accidentally being deleted. Auto saving drafts every few seconds when composing an email then being able ...
over 1 year ago in Composer 1 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
over 1 year ago in Core API 0 Backlog