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Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
about 1 year ago in Core Product Experience / Signatures 0 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
5 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
5 months ago in Custom fields 0 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
about 2 years ago in Managing/Updating Events 0 Backlog

Hide my auto-responder messages from conversation threads

No description provided
over 3 years ago in P3 display 1 Backlog

Mastodon channel support

No description provided
over 1 year ago in New integration requests 0 Backlog

Ability to save the view - Expand or Collapse within a conversation

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...
about 1 year ago in Core Product Experience 0 Backlog

Keep 1 pinned comment in the email view at all times

When you make a new comment, it shows on the email "feed" (the section between the opened email and the left sidebar where all the emails are), but when someone replies, the comment disappears from the "feed". You can still find it if you open the...
over 1 year ago in Core Product Experience 1 Backlog

Contacts Shared By Inbox

Currently there's private and public contacts. However, we have several different shared inboxes having to weed through all the contacts to send a message. Can contacts be saved to a shared inbox or multiple shared inboxes -- then you only have ac...
over 1 year ago in Contacts 2 Backlog

Include outbound (my replies) emails in "newest" sort in personal inbox

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...
over 1 year ago in P2 display - conversation list 0 Backlog