All ideas

The "Forward conversation" action cannot use message template. It would be very helpful to support it.

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...

Use your teammate Groups as filters in analytics to monitor team performance.

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.