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Keyboard shortcut: backspace for archiving a conversation

No description provided
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Ability to create account lists dynamically

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)
over 1 year ago in Contacts 0 Backlog

Ability for end-users to add suggestions for KB articles

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish
about 1 year ago in Knowledge Base 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
over 1 year ago in New integration requests / Security 0 Backlog

OneDrive Integration

No description provided
over 3 years ago in New integration requests 0 Backlog

API method to permanently delete conversations

No description provided
over 3 years ago in Resources 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
8 months ago in Teammate Groups 0 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
8 months ago in Dynamic objects 0 Backlog

Instagram channel — add link to DM / post / story in message

No description provided
over 2 years ago in Existing integrations 1 Backlog

Link previewing in comments and discussions

It would be great to allow embedded messages, like tweets, to added to a discussion thread. I was in a thread where someone pasted the embed code for a tweet and it just sent the raw html (obviously) but it would be a great QOL update to be able t...
about 1 year ago in Comments / @ mentions 0 Backlog