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Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 1 year ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 15 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
about 1 month ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 1 year ago in Core Product Experience 1 Backlog

[context] Control what can appear as similar conversation by adding conditions

Be able to specify or filter conversations shown as part of similar conversations based on a criteria like the same or a specific: Inbox Tag Contact Account
17 days ago in AI / AI similar conversations 0 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
18 days ago in Core Product Experience 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
10 months ago in Insights / Knowledge Base 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 1 year ago in Core Product Experience 3 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
9 days ago in Admin Experience 0 Backlog