All ideas

Have the option for a condensed view with less information density in order to see more emails on screen at once.

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.

For example:- unassigned- archived- custom conversation fields- Ticket status

SLA rules and analytics based on resolution time, not just reply time.

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.