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Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...

9 months ago in Developer Platform 0 Backlog

4 VOTE

Add import from URL for HelpDocs knowledge bases

No description provided

9 months ago in Knowledge Base 0 Backlog

8 VOTE

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

over 1 year ago in Workflows 4 Backlog

7 VOTE

[channel] AI Compose for SMS, Chat, custom

No description provided

over 1 year ago in AI / AI compose 1 Backlog

18 VOTE

Allow OAuth clients to request additional permission scopes

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...

over 3 years ago in Core API 3 Backlog

11 VOTE

More color options for calendar events

Request to choose from a larger range of colors for calendar events

about 2 years ago in Calendar View 0 Backlog

3 VOTE

Bulk edit teammates' availablity

Something team leads can use to easily toggle "available / Out of office"

7 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

2 VOTE

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...

5 months ago in SDK 1 Backlog

7 VOTE

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message

over 1 year ago in P3 display 0 Backlog

9 VOTE

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

almost 2 years ago in Cal/scheduling efficiency 0 Backlog

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