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[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

6 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Add GIF reactions on Front Mobile App

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.

6 months ago in Mobile 0 Backlog

3 VOTE

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.

6 months ago in Admin Experience 1 Backlog

0 VOTE

API endpoint to query Live Dashboard metrics

No description provided

6 months ago in Insights 0 Backlog

2 VOTE

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...

6 months ago in Existing integrations 0 Backlog

5 VOTE

Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...

6 months ago in Cal/scheduling efficiency 0 Backlog

5 VOTE

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create

6 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

2 VOTE

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

6 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

1 VOTE

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...

6 months ago in Custom fields 0 Backlog

23 VOTE

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls

6 months ago in Voice 0 Backlog

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