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Drag & drop images as attachments instead of inline with message

No description provided
over 2 years ago in Attachments 0 Backlog

Restrict users from being able to setup personal rules

No description provided
over 2 years ago in Permissions 0 Backlog

Time-based dynamic variables

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...
over 2 years ago in Smart rules 0 Backlog

Allow users to set primary email/phone number for contacts

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
over 2 years ago in Contact data model 1 Backlog

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
over 2 years ago in Contacts / Developer Platform 1 Backlog

Basic support for writing code in composer

No description provided
over 2 years ago in Composer 1 Backlog

"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 2 years ago in Live Chat 0 Backlog

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
over 2 years ago in Live Chat 0 Backlog

Indicate if an email invitation has been forwarded

No description provided
over 2 years ago in Attendee management / Managing/Updating Events 0 Backlog