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Ability to duplicate message template

Ability to copy message templates.
over 1 year ago in Message templates 1 Backlog

Improved analytics for Front Chat

No description provided
over 1 year ago in Live Chat 0 Backlog

Keyboard shortcut: reset style / format

keyboard shortcut to remove text formatting
over 1 year ago in Composer / Keyboard shortcuts 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
over 1 year ago in Bulk updates 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 1 year ago in Shared drafts 0 Backlog

Tasks in calendar

No description provided
over 1 year ago in Other (CPX) 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
over 1 year ago in Knowledge Base 0 Backlog

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy
over 1 year ago in Snooze 1 Backlog

Offline composing on mobile

No description provided
over 1 year ago in Mobile 0 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 1 year ago in Message templates 0 Backlog