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Duplicate a Macro

As a Front Admin, I want to be able to duplicate a Macro so that I can easily create a new one with similar settings, as opposed to setting one up from scratch. For example, if I want to set up the option to move into an inbox, it'd be much easier...
10 months ago in Macros 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

10 months ago in Compliance & security 0 Backlog

10 lines for recent searches rather than 3

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed
3 months ago in Search 0 Backlog

Calender view

Not overly important but is it possible to be able to set the calendar view in Front to stay in the month view without reverting back to the defaulted weekly view every time the app is closed and re opened
3 months ago in Core Product Experience 0 Backlog

Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
3 months ago in Developer Platform / Other channels 0 Backlog

Edit Shortcuts

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
7 months ago in Core Product Experience 1 Will not do

Manage Shifts with Teammate Groups

No description provided
10 months ago in Admin Experience / Workforce management 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
7 months ago in Workflows 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
about 2 years ago in Composer 4 Backlog